Tag: hotel marketing

We surveyed thousands of potential visitors to the Lake George region and the number 1 concern was safety. There is a right way and a wrong way to address your guests safety concerns. Wrong way #1 is not to address the concerns on your website.  Wrong way #2 is to put a popup on your […]

Depending on the size of the property, the issue of masks and how to handle when masks are required varies greatly. For larger resort properties, it is inevitable that there will be the guest who refuses to wear a mask when first asked. How should hoteliers handle this situation? In this two minute video, Sam […]

According to NYSH&TA  “Hotels Removed from Phase 3 Reopening… As the hotel industry is VERY aware, in Governor Cuomo’s PowerPoints for the past week, he has listed hotels as opening in phase 3. Hotels were deemed essential from the start, so they have remained open for business. NYSH&TA, along with its lobby firm, Greenberg Traurig, […]

Steve runs small independent seasonal motel on Lake George.  He loves the hospitality business and working with the guests who have become friends over the years.  This passion is why he is so successful. Steve and his partners, Tom Puricelli and Vinnie Crocitto have maximized the revenue by building out the lake front with a floating […]

In this video, Sam Luciano shares information with us about the Warren County task force that is working to help the region get ready to open safely for tourism. He also shares how the Fort William Henry Resort is handling housekeeping, disinfection and safety.   Here are some of the highlights from the interview: The Warren […]

Frank Dittrich recently  joined us to talk about running hotels and the Warren County Task Force whose goal is to offer guidance to fellow lodging property owners on planning and readiness for Covid-19 and share with the governor our readiness as a region. The volunteered hundreds of hours to combine best practices and input from […]